Airlines

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ABOUT
 
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FrontM’s Application marketplace is Airline’s own “app store.” 

The most scalable, intelligent and network efficient application platform for:

— Enabling Passenger interactions and entertainment beyond content.

— MEEting Airline revenue goals.


 
 
WHY US?
 
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Our platform tools are designed for the future passengers whose digital needs and expectations are varied.

Engage your audience where they are with Applications that integrate to your in-cabin portal and/or mobile apps.

Create new experiences on your customer UI powered by Chatbot and Machine Learning technologies.

Efficient use of the network is in FrontM’s DNA. Up to 70% saving on Satellite data usage with edge intelligence and data compression.

Never let your guests feel disconnected. Provide an uninterrupted experience irrespective of continuous availability of internet connection.

 
 
ENGAGING PASSENGERS
 
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Engaging passengers on airline connectivity portal or mobile apps with a vast range of experiences, from the essentials to social and fun apps

 

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Moving Maps:

Destination discovery & in-app purchases powered by partner network on-ground

Inflight Attendance:

Passenger crew chat channel instead of call button, pilot updates & announcements

Shopping:

Conversational discovery of duty free products, orders and instant payments

News Updates:

Real time weather, current affairs & sport news with easy search and update feeds

 
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Journey Planner:

Real-time schedule & connection updates, boarding gate info & airport maps

Social Chat Groups:

Travel-specific, friends & family, & social group messaging for passengers & crew

Airline Help Desk:

Conversational FAQ & self-help, service support & enquiries to on-ground help desk

Misc. Stuff:

Currency exchange, Send-a-pic home, lost & found,  safety guidelines… 


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Chat, Maps and E-commerce

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IN-CABIN CHAT
 
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IN-CABIN CHAT PAVING THE WAY TO THE FUTURE OF CX IN THE SKY

  • Private Guest-Crew conversations

  • Auto detect user intents and sentiments. E.g. Complaints, Information requests… 

  • Auto respond to pre-trained events

MOVING MAPS
 
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A fully customisable Moving Maps plugin for Airline Connectivity Web Page and Airline Mobile Apps

  • FrontM Moving Maps is designed to be the passengers companion, anxiety-buster, a powerful destination discovery application with built-in e-commerce and targeted ads

  • The easy-to-integrate and easy-to-customise maps works offline using intelligent storage of FrontM map data on the in-cabin server (already available or new) and integration with Flight position data points

  • FrontM Moving Maps is unique with Conversational AI, Machine Learning based ads presentation and data compression for efficient transmission of web information


 
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User Interface

  • Optional menus, Conversational AI, ads

  • Customisable to match Airlines design

  • HTML5, Native mobile SDK

  • Works on all popular browsers

  • Mobile, tablet and desktop layouts

Flight Position

  • Choice of 2D and 3D flight icons

  • Track back traversed flight path, speed and altitude

  • Forecast flight path, track forward estimated values

  • Airport landing air traffic updates *

Prebuilt Web Integration

  • Travel info including restaurants, events*

  • Destination weather, current news*

  • Near-by aircrafts information*

  • The world below - wiki, history, current news*

  • Turbulence updates and forecasts*

 
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Server Needs

  • Linux, Windows OS

  • 4 GB operating memory

  • 2 GB storage memory

Maps

  • Choice of Political, terrain and satellite maps

  • Choice of detail 1km, 500m (impacts service storage)

Onboard Integration

  • Flight path data

  • Ad engine data feed

  • Merchandise/shopping data feed

  • Passenger data feed


* Features that require internet connection

CONVERSATIONAL E-COMMERCE
 
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THE FUTURE iS HERE

  • Natural language interactions for a simple and attractive experience

  • Free access partner products (outside of guest allowance)

  • Cognitive intelligence to raise interest and timely CTA 

  • Data feed back to the airlines/ISP


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Designed for the Air Passenger Ecosystem

 
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