The already booming global Air Travel market still has plenty of room to grow. As a consequence, the demand growth is likely to outpace capacity growth. Modern travellers expectations are also growing on the basis of the superior digital experiences they enjoy at home.
We see Customer Experience here as being all about convenience, personalisation and easy information access. Reports also say by 2021, we will have begun to enter a post-mobile world. By then, mobile will no longer be “a” channel, it will be “the” channel for air passengers. Inflight connectivity is also now opening up the opportunity for Airlines to digitise passengers onboard experiences and to foster a more intimate, seamless relationship with them.
We are focussed on helping Airline, Airport and Service Provider customers achieve mobile-led, seamless, gate-to-gate experiences.